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14 Feb 2019

We do have a requirement for Client Support Advisor @ Hyderabad

Job Description

Position Name : Client Solutions Advisor
Process Name : Client & User Support, Global Client Solutions
Location : Hyderabad
Shift Timings : Rotational Shift

ABOUT FACTSET

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers / management firms and other financial professionals to analyze companies, portfolios, markets & economies. Founded in 1978 and operating from 64 locations worldwide employing nearly 9000 people, FactSet has over $1.19 Billion in annual revenues and is headquartered in Norwalk, Connecticut. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS, and is dual-listed on the NASDAQ under the same symbol.
Client & User Support, Global Client Solutions
Client & User Support is an industry-leading and award-winning client service team starting in Hyderabad, focusing on people with a specialized knowledge of a select group of sophisticated software and product offerings. Initially, you will be tasked with supporting a wide-variety of clients using the FactSet workstation, which will give you the advantage of gaining knowledge and experience working with the different products clients use to obtain and analyze financial information. The team is composed of self-motivated individuals who thrive in a highly collaborative environment and enjoy the challenge of independence, responsibility, and problem solving.
As a Client Solutions Advisor you will:
Support FactSet applications and create custom FactSet models, screens, and solve complex financial queries
Provide creative solutions through expert telephone, email, instant message, and proprietary communication channels
Copyright 2016 FactSet Research Systems Inc. All rights reserved. FactSet Research Systems Inc. www.factset.com
Requirements for the position:
Degree With Finance Background
English spoken fluently
Strong analytical and problem-solving skills as well as experience in advanced web-searching
Highly organized
Genuine interest or experience in financial markets
Excellent communication and interpersonal skills
Hardworking and proactive
Ability to work independently using creative thinking without extensive direction
Strong work ethic and highly self-motivated
Positive team player attitude
Key responsibilities and accountabilities:
A proficient understanding of the FactSet Workstation, the content clients consume through FactSet, and Microsoft Excel
Follow procedures for maintaining the highest level of quality support for all FactSet clients
Share ideas and promote suggestions for improvement of workflows
Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development
Meet targets and goals set by exhibiting motivation and high performance
Attend internal meetings and training sessions and complete projects as requested
Keep up to date with the market we are operating in, including our products and competitors
If the above suits your profile kindly share your profile to below mail id Vani.bandi@factset.com
Regards,

Vani B

FactSet Systems India Pvt. Ltd.

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