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30 Apr 2018

HGS Hyd is Hiring for Fresher/ Exp Customer Support- Titanium Process

Job Description

Job Position Customer Relationship Officer : 150

Position: Customer Support (Inbound Domestic )
Experience: 0 – 2 Years
Compensation: 2 LPA to 2.20 LPA
Shifts: Day / Rotational shifts.
Location: Somajiguda, Hyderabad

Cab Drop facilities (Available)

Position Summary
Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.
Roles and Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education
Any Graduates
Desired Skills and Abilities
Language Good Communication Skill {Telugu/English/ Hindi}
Excellent in English Communication
Basic Telephone Etiquettes
MS Office
Typing Skills minimum 20 WPM with 85% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business need
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive
Selection Process:
HR Round
Ops Round

International Versant Score of 60 or above

Final Round with Client

Walkin directly for Interview @ HGS on 30-4-2018 to 02-05-2018

Timing : 10 am to 5 pm

How to Apply

Contact Person : Swetha Jain Mobile:9052060552,
Interview Venue: Vista Grand Towers, 1st Floor, Raj Bhavan Road, Somajiguda, Hyderabad-500 082, India.

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