Directi walk-in for Support Executive
Directi is a 350+ million dollars group of Businesses, that develop innovative mass-market Web Products serving millions of Customers worldwide. Directi businesses rank amongst the fastest growing businesses worldwide in their corresponding industry segments. The combined Product Portfolio of various Directi businesses includes – Communication and Collaboration apps, Social Networking software, Instant messaging, Context Analysis Engines, Antispam and Antivirus Solutions, Large scale Billing and Provisioning platforms, Traffic Monetization Solutions, Online Advertising Solutions, DNS Management Products, Linux and Windows Server Management Software, Web Hosting Control Panels and much more.
– Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product.
– Being the front line support for customers over chat, email and social media answering 50-70 issues each day.
– Work with our development team and suggest updates and features to continuously improve the customer experience.
– Ensuring speedy resolution of customer issues while maintaining high customer satisfaction.
– Help fix any bugs that crop up in the product and contribute to the feature documentation.
– Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.
– Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company.
– Flexibility of working in shifts.
– Graduate from any stream, Tech Preferred- with good English written communication. (Fresher’s awaiting results can apply).
– You are extremely passionate about technology – and can’t live without your smartphone.
– You are well-versed with, and highly interested in, Internet and mobile communication.
– You have excellent written skills, and can explain concepts through clear and accurate writing.
– You have a way with people, and particularly good explanation skills.
– Good Team Player.
– Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation.
– Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts.
The Directiplex – Next to Andheri Subway,
Old Nagardas Road, Andheri East,